MattSnodBlog

Today, I received the below e-mail from the MobileMe team at Apple. In case you're not aware of MobileMe, it's Apple's answer to Microsoft's Exchange and the new version of their .Mac service. It basically allows your e-mail, photos, calendar, and contacts to stay in sync online, on your computer, and on your iPhone. During the first few days of its rollout, it had quite a few glitches with certain services not working properly or, in some cases, at all. In fact, I had many problems trying to view my calendar online. With any new service, it's expected there may be a few hiccups (just ask Microsoft with any new OS update), but I do fault them for trying to roll this out the same day the 3G iPhone was introduced, new software was released for the old iPhone, and new iPhone applications were downloaded -- to the tune of over 10 million. Where I do praise them here is their upfront, mea culpa approach to their communications. Perhaps they learned from the likes of JetBlue on how to be honest and contrite. Take a read, and I think you'll see what I mean.